Sometimes things aren't meant to be. No worries! We want you to be 100% satisfied every time you shop with us! If you weren't happy with the items you received, we would love to return or exchange them for you. :)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for store credit only or an exchange. We DO NOT do refunds at this time. 

Please note the following items are FINAL SALE:

  • Any sale or discounted items
  • Gift Cards
  • Accessories / Beauty Products
  • Stationery
  • Home goods
  • Swimwear
  • Footwear
  • Earrings / Ear Cuffs / Toe Rings
  • Custom orders / personalized jewelry


To be eligible for a return, your item must be in the same condition that you received it (unworn, unused, unwashed, not damaged) with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot honor returns if the returned items don’t match these criteria.

To start a return, you can contact us at hello@lainehonolulu.com or fill out our contact form. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for any additional shipping costs.

If you are local to our Ala Moana location, you are welcome to drop off the order with a sales associate for a return/exchange within 30 days of the order date where we can issue you store credit or process an exchange for any of our in-store products.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, contact us at hello@lainehonolulu.com to request an exchange be put on hold so that we can further assist you with the process.

 

REFUNDS
We DO NOT do refunds at this time. 

 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email hello@lainehonolulu.com or fill out our contact form.

 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) in addition to the list above under "items that are final sale". We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

JEWELRY REPAIRS

All jewelry purchased from us comes with a 45-day warranty. If any repairs are needed after this time period, we charge a flat rate fee of $15 per jewelry piece. We ask that you fill out our contact form or email us at hello@lainehonolulu.com to begin your repair process and so we can better assist you. 

Generally, we will send you instructions on how and where to send your package. Unfortunately, we are not responsible for any additional shipping costs. If you are local to our Ala Moana location, you are welcome to drop off the jewelry with a sales associate, leaving your contact info and we will notify you when it is ready for pick up. We currently do not process on-the-spot repairs at our Ala Moana location.

For repairs on jewelry that has not been purchased from us, we will happily help you with this! Please contact us so we can better assist you with a price quote based on your needs. 

Sustainability

From recycled business cards to recyclable shipping labels & more. Learn more about how we continue to become more environmentally conscious.

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