Processing & Shipping

Domestic Shipping:

We offer USPS and UPS shipping options for all domestic orders. A tracking number will be provided for all orders. Please allow for 10-14 business days for processing on all orders. Please note that we do not ship on Saturdays, Sundays, or holidays. Delays may occur during promotional sales and holidays.

Shipping time starts once package has been received by USPS/UPS. Please allow up to 24 hours for the status of your package to update.

Once your items are shipped out, we are not responsible for any items lost, missing, stolen, or damaged. We hold no responsibility for any additional costs. Please contact your local post office or carrier for assistance regarding your package once it has been shipped.

International Shipping:

We offer international shipping. A tracking number will be provided for all orders. Please allow for 10-14 business days for processing on all orders. Please note that we do not ship on Saturdays, Sundays, or holidays. Delays may occur during promotional sales and holidays.

Shipping time starts once package has been received by USPS/UPS. Please allow up to 24 hours for the status of your package to update.

Once your items are shipped out, we are not responsible for any items lost, missing, stolen, or damaged. Customers are responsible for any additional international taxes and duties required by their country. We hold no responsibility for any additional costs. Please contact your local post office or carrier for assistance regarding your package once it has been shipped.

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*All inquiries regarding your orders should be directed to our customer service team at: hello@lainehonolulu.com.

*Shipping and handling charges are nonrefundable. Exceptions will be examined if you received any damaged merchandise or if the wrong item was sent to you (we apologize in advance if this happens)! The customer is responsible for all return shipping & handling fees. 

*Laine Honolulu is not responsible for any returned or refused package shipping charges. The customer will be charged for the amount using the original payment method.

Thank you so much for your patience as we make sure your order is perfectly prepared and packaged just for you!