Position Title: Store Manager

Hours: Full-Time | ~40 hours a week

Pay: $50,000 - $85,000/year based on experience + tips + performance-based bonuses

Position Summary: We are seeking a highly driven and experienced individual who wants to grow with our company as the Store Manager to lead our Ala Moana Center shop! This is a pivotal role in our team, requiring a blend of leadership, operational management, and customer service expertise to maintain our brand’s high standards. As Store Manager, you will oversee both our retail and jewelry bar sectors, ensure operational excellence, and drive sales performance, all while enhancing the overall customer experience.

Key Responsibilities:

- Oversee the operations of both the retail sector and the jewelry bar, ensuring seamless integration of both areas.

- Collaborate directly with upper management, participating in monthly strategy meetings to discuss sales goals, events, and store performance. Assist in developing and executing sales and marketing strategies.

- Manage all aspects of inventory control, including organizing, pricing, labeling, and conducting regular quality checks on products in the store and backstock.

- Ensure back stock inventory (clothing, jewelry, and wholesale items) is well-organized and up-to-date, while performing regular quality assurance checks on merchandise.

- Manage point-of-sale (POS) systems, input new products, and ensure the accuracy of product discrepancies, inventory reports, and other documentation to maximize efficiency.

- Lead and manage the store team, delegating tasks as needed to ensure a cohesive and productive work environment.

- Create and manage staff schedule.

- Hire, train, mentor, and support both new and existing staff, ensuring they are well-informed about promotions, updates, policies, and store procedures.

- Provide leadership by setting a professional example for the team, ensuring high standards in customer service, sales, and store presentation.

- Drive sales performance through goal setting, team motivation, and continuous feedback to staff.

- Possess expert knowledge of the store’s merchandise, including its location, pricing, and unique features.

- Handle cash management, including register reconciliations, change orders, and maintaining accurate cash tracking records.

- Design and create jewelry pieces for all store locations, utilizing various jewelry-making techniques such as wire wrapping, permanent jewelry welding, and more.

- Assist with fulfilling online and wholesale jewelry orders, maintaining communication with customers regarding pick-ups, returns, exchanges, and inquiries.

- Offer personalized fashion and jewelry advice to customers, providing recommendations that align with their individual needs.

- Execute all store opening and closing procedures independently, ensuring all daily operations are handled efficiently.

- Maintain the store’s visual presentation by designing creative showroom displays and ensuring that the boutique remains clean, organized, and visually appealing at all times.

- Support boutique and brand events, contributing to planning and execution as needed.

Qualifications & Requirements:

- 3+ years of women's retail management experience

- Advanced computer proficiency, particularly in Google Suites.

- A deep passion for fashion and jewelry, with the ability to connect with customers and provide personalized service.

- Strong leadership and interpersonal skills, with the ability to guide, inspire, and manage a team effectively.

- Excellent communication and organization skills, especially when it comes to working directly with senior level directors/team

- Strong problem-solving skills and the ability to make decisive, informed decisions in a fast-paced retail environment.

Compensation & Benefits:

- Competitive salary ranging from $50k - $85k per year, depending on experience, plus tips and performance-based bonuses.

- Opportunity for salary increase following a 6-month probationary period and performance review.

- Comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) with matching contributions, and PTO accrural after three months.

- Employee discounts and opportunities for professional growth within our expanding team.

This role offers a unique opportunity to contribute to a growing brand, develop your leadership skills, and work in a dynamic retail environment. If you are passionate about retail, fashion, and jewelry and are eager to take on the challenge of managing our flagship location, we encourage you to apply!

APPLY HERE

Position Title: Retail & Jewelry Associate

Hours: Part-Time, at least 3x a week

Pay: Competitive hourly wage based on experience + tips + performance-based bonuses

Position Summary:

We are looking for hardworking, motivated individuals to join our team as a Retail & Jewelry Associate! As a Retail & Jewelry Associate, you will play a crucial role in providing outstanding customer service, assisting customers in selecting products, and maintaining the overall presentation and organization of our boutique.

Key Duties and Responsibilities:

Shifts split between working the shop (Retail Associate) and our jewelry bar (Jewelry Associate). Jewelry bar training will commence once you have demonstrated proficiency in the Retail Associate role of this position.

Customer Service: Greet, converse, and assist customers in a friendly and helpful manner, providing product knowledge and guidance to meet their needs. We are a very customer-oriented company!

Customer Engagement: Follow up with customers and return customers post-purchase to ensure their satisfaction and encourage repeat business.

Sales: Actively engage with customers to understand their preferences and make personalized product recommendations. Effectively communicate the features of our jewelry pieces. Inform customers of our handmade jewelry and jewelry bar as well as other in-store products.

Product Knowledge: Develop a deep understanding of our jewelry collection, materials, and craftsmanship to provide accurate and compelling information to customers. Knowledge of our jewelry along with the small businesses we carry is essential to succeed in this position.

Point of Sale (POS): Process sales transactions accurately and efficiently using our POS system. Handle cash, credit cards, and other payment methods. Be able to perform all store opening and closing duties independently.

Inventory Management: Assist in maintaining accurate inventory records, restocking displays, and notifying management of low-stock items. Inventory is checked consistently.

Store Presentation: Ensure the all aspects of the shop is clean, organized, and visually appealing at all times. Collaborate with the team to create attractive merchandise displays.

Assist with other tasks as needed.

Qualifications:

• Be able to stand for long periods of time (up to 8 hours).
• A passion for jewelry, fashion, and supporting small businesses!
• Know and love our brand & product, connect with our customers and team using great communication and relationship building skills.
• Strong leadership and people skills and take the initiative whenever necessary.
• Excellent time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
• Strong written and verbal communication skills.
• Excellent interpersonal and communication skills in order to help customers and work with management.
• Amazing customer service skills, including patience and active listening, to ensure customers feel heard and helped.
• Strong attention to detail and organizational skills.
• Ability to work in a team and adapt to a fast-paced retail environment.
• Basic computer skills for operating the POS system and other systems.
• Retail or customer service experience is a plus.

Benefits:

• Employee discount
• Performance-based bonuses
• Potential for growth within the company with the right candidate!
• Gain experience in a boutique setting
• A supportive and collaborative work environment

This is an exciting opportunity for motivated individuals to join our dynamic team! We offer jewelry training, opportunities for growth, and a supportive work environment. If you are passionate about retail, jewelry, and fashion and eager to contribute to our brand's success, we would love to hear from you! :)

APPLY HERE