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LAINE HONOLULU
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Available positions:
Position Title: Store Manager
Hours: Full-Time | ~40 hours a week
Pay: Base starting salary ranging from $50k - $65k per year, depending on experience, plus additional tips and performance-based bonuses.
Position Summary: We are seeking a highly driven and experienced individual who wants to grow with our company as the Store Manager to lead our Ala Moana Center shop! This is a pivotal role in our team, requiring a blend of leadership, operational management, and customer service expertise to maintain our brand’s high standards. As Store Manager, you will oversee both our retail and jewelry bar sectors, ensure operational excellence, and drive sales performance, all while enhancing the overall customer experience.
Key Responsibilities:
- Oversee the operations of both the retail sector and the jewelry bar, ensuring seamless integration of both areas.
- Collaborate directly with upper management, participating in monthly strategy meetings to discuss sales goals, events, and store performance. Assist in developing and executing sales and marketing strategies.
- Manage all aspects of inventory control, including organizing, pricing, labeling, and conducting regular quality checks on products in the store and backstock.
- Ensure back stock inventory (clothing, jewelry, and wholesale items) is well-organized and up-to-date, while performing regular quality assurance checks on merchandise.
- Manage point-of-sale (POS) systems, input new products, and ensure the accuracy of product discrepancies, inventory reports, and other documentation to maximize efficiency.
- Lead and manage the store team, delegating tasks as needed to ensure a cohesive and productive work environment.
- Create and manage staff schedule.
- Hire, train, mentor, and support both new and existing staff, ensuring they are well-informed about promotions, updates, policies, and store procedures.
- Provide leadership by setting a professional example for the team, ensuring high standards in customer service, sales, and store presentation.
- Drive sales performance through goal setting, team motivation, and continuous feedback to staff.
- Possess expert knowledge of the store’s merchandise, including its location, pricing, and unique features.
- Handle cash management, including register reconciliations, change orders, and maintaining accurate cash tracking records.
- Design and create jewelry pieces for all store locations, utilizing various jewelry-making techniques such as wire wrapping, permanent jewelry welding, and more.
- Assist with fulfilling online and wholesale jewelry orders, maintaining communication with customers regarding pick-ups, returns, exchanges, and inquiries.
- Offer personalized fashion and jewelry advice to customers, providing recommendations that align with their individual needs.
- Execute all store opening and closing procedures independently, ensuring all daily operations are handled efficiently.
- Maintain the store’s visual presentation by designing creative showroom displays and ensuring that the boutique remains clean, organized, and visually appealing at all times.
- Support boutique and brand events, contributing to planning and execution as needed.
Qualifications & Requirements:
- 3+ years of women's retail management experience
- Advanced computer proficiency, particularly in Google Suites.
- A deep passion for fashion and jewelry, with the ability to connect with customers and provide personalized service.
- Strong leadership and interpersonal skills, with the ability to guide, inspire, and manage a team effectively.
- Excellent communication and organization skills, especially when it comes to working directly with senior level directors/team
- Strong problem-solving skills and the ability to make decisive, informed decisions in a fast-paced retail environment.
Compensation & Benefits:
- Competitive salary ranging from $50k - $85k per year, depending on experience, plus tips and performance-based bonuses.
- Opportunity for salary increase following a 6-month probationary period and performance review.
- Comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) with matching contributions, and PTO accrural after three months.
- Employee discounts and opportunities for professional growth within our expanding team.
This role offers a unique opportunity to contribute to a growing brand, develop your leadership skills, and work in a dynamic retail environment. If you are passionate about retail, fashion, and jewelry and are eager to take on the challenge of managing our flagship location, we encourage you to apply!
APPLY HERE
Position Title: Assistant Store Manager
Hours: Full-Time | ~40 hours a week
Pay: Base starting salary ranging from $40k - $50k per year, depending on experience, plus additional tips and performance-based bonuses.
Position Summary:
We are seeking a highly driven and experienced individual to join our team as an Assistant Store Manager. This is an exciting opportunity to grow with our company and work closely with the District Manager to lead our Ala Moana Center shop. This pivotal role blends leadership, operational management, and customer service expertise to uphold our brand’s high standards while adhering to company policies and procedures.
Key Responsibilities:
Operational Duties:
- Oversee both the retail sector and the jewelry bar, ensuring seamless integration and operational excellence.
- Manage inventory control, including organizing, pricing, labeling, and conducting regular quality checks on products and back stock.
- Maintain and update back stock inventory (clothing, jewelry, wholesale items) with regular quality assurance checks.
- Manage point-of-sale (POS) systems, ensuring accuracy in product entries, inventory reports, and documentation.
Team Collaboration & Leadership:
- Collaborate with upper management, participating in monthly strategy meetings to discuss sales goals, events, and store performance.
- Assist the District Manager in leading and managing the store team, including task delegation, staff scheduling, and fostering a cohesive work environment.
- Support hiring, training, mentoring, and ongoing staff development, ensuring team members are informed about promotions, policies, and procedures.
- Set a professional example, driving sales performance through goal setting, team motivation, and continuous feedback.
Customer Experience & Sales:
- Provide personalized fashion and jewelry advice to customers, offering recommendations tailored to their needs.
- Enhance the overall client experience by ensuring high standards in service, sales, and store presentation.
- Drive sales performance by setting and achieving sales goals and fostering a motivated team environment.
Creative & Administrative Tasks:
- Design and create jewelry pieces for all store locations using various techniques such as wire wrapping and permanent jewelry welding.
- Assist with fulfilling online and wholesale jewelry orders, maintaining customer communication regarding pick-ups, returns, and inquiries.
- Maintain the store’s visual presentation by designing creative showroom displays and ensuring the boutique is clean, organized, and visually appealing.
- Execute all store opening and closing procedures independently, ensuring daily operations run smoothly.
- Support boutique and brand events, contributing to planning and execution.
Qualifications & Requirements:
- Minimum of 2 years of women’s retail management experience.
- Advanced computer proficiency, particularly in Google Suite.
- Passion for fashion and jewelry, with the ability to connect with customers and offer personalized service.
- Strong leadership and interpersonal skills, capable of guiding and inspiring a team effectively.
- Excellent communication and organizational skills, especially when liaising with senior management.
- Strong problem-solving skills with the ability to make decisive, informed decisions in a fast-paced retail environment.
Compensation & Benefits:
- Tips and performance-based bonuses.
- Comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) with matching contributions, and PTO accrual after three months.
- Employee discounts and opportunities for professional growth within our expanding team.
- Potential promotion to Store Manager.
This role offers a unique opportunity to contribute to a growing brand, enhance your leadership skills, and thrive in a dynamic retail environment. If you are passionate about retail, fashion, and jewelry and eager to manage our flagship location, we encourage you to apply!
APPLY HERE
Position Title: Retail & Jewelry Associate
Hours: Part-Time, at least 3x a week
Pay: Competitive hourly wage based on experience + tips + performance-based bonuses
Position Summary:
We are looking for hardworking, motivated individuals to join our team as a Retail & Jewelry Associate! As a Retail & Jewelry Associate, you will play a crucial role in providing outstanding customer service, assisting customers in selecting products, and maintaining the overall presentation and organization of our boutique.
Key Duties and Responsibilities:
Shifts split between working the shop (Retail Associate) and our jewelry bar (Jewelry Associate). Jewelry bar training will commence once you have demonstrated proficiency in the Retail Associate role of this position.
Customer Service: Greet, converse, and assist customers in a friendly and helpful manner, providing product knowledge and guidance to meet their needs. We are a very customer-oriented company!
Customer Engagement: Follow up with customers and return customers post-purchase to ensure their satisfaction and encourage repeat business.
Sales: Actively engage with customers to understand their preferences and make personalized product recommendations. Effectively communicate the features of our jewelry pieces. Inform customers of our handmade jewelry and jewelry bar as well as other in-store products.
Product Knowledge: Develop a deep understanding of our jewelry collection, materials, and craftsmanship to provide accurate and compelling information to customers. Knowledge of our jewelry along with the small businesses we carry is essential to succeed in this position.
Point of Sale (POS): Process sales transactions accurately and efficiently using our POS system. Handle cash, credit cards, and other payment methods. Be able to perform all store opening and closing duties independently.
Inventory Management: Assist in maintaining accurate inventory records, restocking displays, and notifying management of low-stock items. Inventory is checked consistently.
Store Presentation: Ensure the all aspects of the shop is clean, organized, and visually appealing at all times. Collaborate with the team to create attractive merchandise displays.
Assist with other tasks as needed.
Qualifications:
- Be able to stand for long periods of time (up to 8 hours).
- A passion for jewelry, fashion, and supporting small businesses!
- Know and love our brand & product, connect with our customers and team using great communication and relationship building skills.
- Strong leadership and people skills and take the initiative whenever necessary.
- Excellent time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
- Strong written and verbal communication skills.
- Excellent interpersonal and communication skills in order to help customers and work with management.
- Amazing customer service skills, including patience and active listening, to ensure customers feel heard and helped.
- Strong attention to detail and organizational skills.
- Ability to work in a team and adapt to a fast-paced retail environment.
- Basic computer skills for operating the POS system and other systems.
- Retail or customer service experience is a plus.
Benefits:
- Employee discount
- Performance-based bonuses
- Potential for growth within the company with the right candidate!
- Gain experience in a boutique setting
- A supportive and collaborative work environment
This is an exciting opportunity for motivated individuals to join our dynamic team! We offer jewelry training, opportunities for growth, and a supportive work environment. If you are passionate about retail, jewelry, and fashion and eager to contribute to our brand's success, we would love to hear from you! :)
APPLY HERE
Position Title: Jewelry Lead
Hours: Part-Time | Shop hours are as follows: Thursday - Sunday 10am - 2pm | We are looking for someone who is available Saturdays and Sundays 9:45am - 2pm.
Pay: Competitive hourly wage based on experience + tips + performance-based bonuses
Position Summary:
We are looking for hardworking, motivated individuals to join our team as a Jewelry Lead at our new Mānoa studio/showroom! As a Jewelry Lead, you will play a crucial role in providing outstanding customer service, assisting customers in selecting products, and maintaining the overall presentation and organization of our boutique.
Key Duties and Responsibilities:
Customer Service: Greet, converse, and assist customers in a friendly and helpful manner, providing product knowledge and guidance to meet their needs. We are a very customer-oriented company!
Customer Engagement: Follow up with customers and return customers post-purchase to ensure their satisfaction and encourage repeat business.
Sales: Actively engage with customers to understand their preferences and make personalized product recommendations. Effectively communicate the features of our jewelry pieces. Inform customers of our handmade jewelry and jewelry bar.
Product Knowledge: Develop a deep understanding of our jewelry collection, materials, and craftsmanship to provide accurate and compelling information to customers. Knowledge of our jewelry along with the small businesses we carry is essential to succeed in this position.
Point of Sale (POS): Process sales transactions accurately and efficiently using our POS system. Handle cash, credit cards, and other payment methods. Be able to perform all store opening and closing duties independently.
Inventory Management: Assist in maintaining accurate inventory records, restocking displays, and notifying management of low-stock items. Inventory is checked consistently.
Store Presentation: Ensure the all aspects of the shop is clean, organized, and visually appealing at all times.
Assist with other tasks as needed.
Qualifications:
- Be able to stand for long periods of time (up to 8 hours).
- A passion for jewelry, fashion, and supporting small businesses!
- Know and love our brand & product, connect with our customers and team using great communication and relationship building skills.
- Strong leadership and people skills and take the initiative whenever necessary.
- Excellent time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
- Strong written and verbal communication skills.
- Excellent interpersonal and communication skills in order to help customers and work with management.
- Amazing customer service skills, including patience and active listening, to ensure customers feel heard and helped.
- Strong attention to detail and organizational skills.
- Ability to work independently and adapt to a fast-paced retail environment.
- Basic computer skills for operating the POS system and other systems.
- Retail or customer service experience is a plus.
Benefits:
- Employee discount
- Performance-based bonuses
- Potential for growth within the company with the right candidate!
- Gain experience in a boutique setting
- A supportive and collaborative work environment
This is an exciting opportunity for motivated individuals to join our dynamic team! We offer jewelry training, opportunities for growth, and a supportive work environment. If you are passionate about retail, jewelry, and fashion and eager to contribute to our brand's success, we would love to hear from you! :)
APPLY HERE
Position Title: Executive Assistant
Hours: Full-time with open and flexible availability
Pay: Starting hourly pay $18-$24, depending on experience. Potential for advancement within the company based on performance.
Position Summary:
We are looking for a well-rounded, committed, and detail-oriented individual to join and support our team as an Executive Assistant!
The Executive Assistant plays a key role in supporting the daily operations of our growing brand. This position requires a highly organized, adaptable, and self-motivated individual with a passion for fashion, jewelry, and exceptional customer service. The Executive Assistant will work closely with management to help drive our company’s goals and uphold our brand values through efficient coordination across multiple departments including inventory/supply chain, marketing, customer care, fulfillment, and events/retail.
This is a dynamic, hands-on position for someone who thrives in a fast-paced environment, is solution-oriented, and enjoys both creative and administrative tasks. From styling and soldering jewelry to photo shoots and communicating with customers, this role demands versatility and a deep understanding of our brand.
Key Duties and Responsibilities:
Customer Support: Respond promptly to customer inquiries and provide product information, assistance, and support. Ensure customer satisfaction by addressing concerns, resolving issues, and maintaining a positive brand image. Assist on any requests/inquiries related to event, promotion, and collaboration planning. Calmly communicate and problem solve in stressful situations. We are a very customer-oriented company!
Office Management: Assist in day-to-day office tasks. Coordinate and manage inventory of jewelry materials and office supplies. Office duties include tasks assigned from inventory/supply chain, marketing, customer care, fulfillment, and retail. Communicate effectively in order to work across all departments.
Event Support: Assist with and attend brand events as needed (private events, markets, craft fairs, pop-up shops). Engage with customers and represent the brand during events to build relationships. We participate in the Made in Hawai'i Festival every year as well as host small markets at our Mānoa location. Our company continues to be involved in local events and the community.
Inventory/Supply Chain/Fulfillment:
- Create timeless, modern jewelry pieces for all store locations and special events.
- Jump ring and wire wrap jewelry
- Hammering, filing, and shaping jewelry
- Soldering jewelry
- Drilling shells/pearls
- Welding jewelry
- Assist with making online, wholesale, and custom jewelry orders
- Assist with preparation for special events, promotions, and holidays
- Organize, price, label, conduct quality checks, and double check inventory consistently on all jewelry pieces
- Ensure information about jewelry items are consistent throughout all applicable avenues
- Prep inventory for distribution
- Prep packages for shipment
- Weigh/measure products for accurate product descriptions
Creative/Marketing:
- Scheduling and arranging any special events, meetings, photoshoots, etc.
- Lead and style photo shoots/models with keeping brand aesthetic in mind
- Assist with preparation for special events, promotions, and holidays
- Assisting in content creation and creating content for social media accounts
- Creating consistent newsletters
- Assisting in any marketing needs
- Taking product photos and creating product descriptions (clothing, jewelry, etc)
- Editing product photos to align with our brand
- Partnering with/contacting micro influencers and vendor partners
Assist with other tasks as needed.
Knowledge, Skills, Abilities and Competencies:
- High level of organizational skills
- Ability to multi-task while maintaining multiple deadlines
- Flexible and adaptable to changing priorities
- Ability to problem solve, analyze, and think critically when faced with sudden changes
- Ability to prioritize tasks to ensure timely completion of projects
- Ability to work independently
- Ability to plan ahead with upcoming promotions, holidays, and major events in mind
- Advanced technical skills, with knowledge of Google Suite (Sheets, Docs, Calendar, Drive), Canva, Adobe
- Advanced oral and written communication skills
- Ability to maintain confidentiality with company and personnel information
- Ability to work with individuals at all levels within the organization
- Ability to build rapport and communicate effectively with all team members and partners
- Ability to perform exceptional customer-service
- Ability to produce quality work
- Positive attitude and passion for jewelry, fashion, and local businesses
- Must maintain a punctual and consistent schedule.
APPLY HERE
