Sometimes things aren't meant to be. No worries! We want you to be 100% satisfied every time you shop with us! If you weren't happy with the items you received, we would love to return or exchange them for you. :)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for store credit only or an exchange. We DO NOT do refunds at this time.
Please note the following items are FINAL SALE:
- Any sale or discounted items
- Gift Cards
- Accessories / Beauty Products
- Home goods
- Earrings / Ear Cuffs / Toe Rings
- Custom orders / personalized jewelry
To be eligible for a return, your item must be in the same condition that you received it (unworn, unused, unwashed, not damaged) with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot honor returns if the returned items don’t match these criteria.
To start a return, you can contact us at firstname.lastname@example.org or fill out our contact form. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for any additional shipping costs.
If you are local to our Ala Moana location, you are welcome to drop off the order with a sales associate for a return/exchange within 30 days of the order date where we can issue you store credit or process an exchange for any of our in-store products.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, contact us at email@example.com to request an exchange be put on hold so that we can further assist you with the process.
We DO NOT do refunds at this time.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email firstname.lastname@example.org or fill out our contact form.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) in addition to the list above under "items that are final sale". We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
All jewelry purchased from us comes with a 45-day warranty. If any repairs are needed after this time period, we charge a flat rate fee of $15 per jewelry piece. We ask that you fill out our contact form or email us at email@example.com to begin your repair process and so we can better assist you.
Generally, we will send you instructions on how and where to send your package. Unfortunately, we are not responsible for any additional shipping costs. If you are local to our Ala Moana location, you are welcome to drop off the jewelry with a sales associate, leaving your contact info and we will notify you when it is ready for pick up. We currently do not process on-the-spot repairs at our Ala Moana location.
For repairs on jewelry that has not been purchased from us, we will happily help you with this! Please contact us so we can better assist you with a price quote based on your needs.
We offer USPS First Class & Priority Mail shipping options for all domestic orders. A tracking number will be provided for all orders. Please allow for 3-7 business days for processing on all orders. For custom jewelry orders, please allow 1-2 weeks for processing. Please note that we do not ship on Saturdays, Sundays, or holidays. Delays may occur during promotional sales and holidays.
Shipping time starts once package has been received by USPS. Please allow up to 24 hours for the status of your package to update.
Once your items are shipped out, we are not responsible for any items lost, missing, stolen, or damaged. We hold no responsibility for any additional costs.
We offer international shipping. A tracking number will be provided for all orders. Please allow for 3-7 business days for processing on all orders. For custom jewelry orders, please allow 1-2 weeks for processing. Please note that we do not ship on Saturdays, Sundays, or holidays. Delays may occur during promotional sales and holidays.
Once your items are shipped out, we are not responsible for any items lost, missing, stolen, or damaged. Customers are responsible for any additional international taxes and duties required by their country. We hold no responsibility for any additional costs.
*All inquiries regarding your orders should be directed to our customer service team at: firstname.lastname@example.org.
*Shipping and handling charges are nonrefundable. Exceptions will be examined if you received any damaged merchandise or if the wrong item was sent to you (we apologize in advance if this happens)! The customer is responsible for all return shipping & handling fees.
*Laine Honolulu is not responsible for any returned or refused package shipping charges. The customer will be charged for the amount using the original payment method.
Thank you so much for your patience as we make sure your order is perfectly prepared and packaged just for you!