Sometimes things aren't meant to be. No worries! We want you to be 100% satisfied every time you shop with us! If you weren't happy with the items you received, we would love to return or exchange them for you. ◡̈
We have a 30-day return policy, which means you have 30 days after receiving or purchasing your item to request a return. We accept returns for store credit only or an exchange.
We do not do refunds at this time.
Please note the following items are final sale:
- Earrings / Ear Cuffs / Toe Rings
- Permanent Jewelry Pieces
- Jewelry Bar Pieces
- Jewelry Workshop Pieces
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Any sale or discounted items
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Gift cards
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Custom orders / personalized jewelry
- All products categorized under lifestyle, gifts, home goods, etc.
- Swimwear
To be eligible for a return:
Your item must be in the same condition that you received it (unworn, unused, not damaged) with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot honor returns if the returned items don’t match these criteria.
To start a return:
You can contact us at hello@lainehonolulu.com or fill out our contact form. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for any additional shipping costs.
If you are local to our Ala Moana or Mānoa locations, you are welcome to drop off the order with one of our team members for a return/exchange within 30 days of the delivered date where we can issue you store credit or process an exchange for any of our in-store products.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, contact us at hello@lainehonolulu.com to request an exchange be put on hold so that we can further assist you with the process.
Damages & Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email hello@lainehonolulu.com or fill out our contact form.
Third Party Retailers:
We are unable to process returns, exchanges, or price adjustments for products purchased from third party retailers that sell our jewelry. Please consult the retailer directly to learn about their policies.
Jewelry Repairs:
All jewelry purchased from us comes with a 45-day warranty (excluding permanent jewelry pieces, jewelry bar pieces, and jewelry workshop pieces). If any repairs are needed after this time period, we charge a flat rate fee of $20 per jewelry piece. We ask that you fill out our contact form or email us at hello@lainehonolulu.com to begin your repair process and so we can better assist you. Jewelry repairs usually get processed and ready for pick up or shipping within 3-7 business days!
Generally, we will send you instructions on how and where to send your package. Unfortunately, we are not responsible for any additional shipping costs. If you are local to our Ala Moana or Mānoa locations, you are welcome to drop off the jewelry with one of our team members, leaving your contact info and we will notify you when it is ready for pick up. Please note: depending on what type of repair is needed, we may or may not be able to repair it on the spot for you.
For repairs on jewelry that has not been purchased from us, we will happily help you with this! Please contact us so we can better assist you with a price quote based on your needs.
